public offer
Basic concepts:
Website visitor is a person who came to the site: https://alenamodlen.ru/ without the purpose of placing an Order.
User - a natural person, a visitor of the Site, who accepts the terms of this Agreement and wishes to place Orders in the online store "ALENA MODLEN".
The buyer - a person who accepts the public offer on the conditions of this offer, places orders and purchases goods from an individual entrepreneur
Dubin Oksana Olegovna, which are presented on the site https://alenamodlen.ru/, for their personal, household and other needs not related to business activities.
The seller - IP Oxana Dubina (INN 773183713407 OGRNIP 321508100479877), registered address: 5B, Skolkovskaya St., Office 325, Odintsovo, Moscow Region, 143001
Internet-shop is an official Internet-shop of the Seller IE Dubina Oksana Olegovna, located at the Internet address: https://alenamodlen.ru/, where the Goods offered by the Sellers for purchase, as well as the conditions of payment and delivery of Goods to Buyers are presented.
The website is https://alenamodlen.ru/.
Goods - clothes and other goods offered for sale on the Site.
Order - the duly completed and placed request of the User, the Buyer (the relevant fields on the site in the "Ordering" section) for the purchase and delivery at the address specified by the User, the Buyer / by means of self-delivery of Goods selected on the Site.
Acceptance - the Buyer's ordering of Goods in accordance with the terms of the Public offer.
1 General Provisions
1.1 The Seller sells Goods through the online store at: https://alenamodlen.ru/
1.2. By ordering the Goods through the online store, the User agrees with the terms of sale of Goods set out below (hereinafter - Terms of Sale of Goods). In case of disagreement with this Public offer, the User shall immediately stop using the service and leave https://alenamodlen.ru/.
1.3 These sale conditions, as well as information about Goods, presented on the Website, are a public offer according to article 435 and cl. 2 article 437 of Civil Code of Russian Federation. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law "On Protection of Consumer Rights", the Decree of the Government of the Russian Federation "On Approval of the Rules of Sale of Goods by Distance" and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4 The Public offer can be changed by the Seller unilaterally without notifying the User/Buyer. The new edition of the Public Offer enters into force upon its publication on the Website and applies to any Order placed after the publication, unless otherwise provided by the terms and conditions of this Public Offer.
1.5.1 the Public offer is considered to be accepted by the Website Visitor / Buyer from the moment of placing the Order by the Buyer without authorization on the Website, as well as from the moment of acceptance of the Order from the Buyer through the "order form" page of the Website.
1.5.2 The agreement, concluded on the basis of the Buyer's acceptance of this offer, is a contract of adhesion, to which the Buyer joins without any exceptions and/or reservations.
1.5.3 The fact of placing an order by the Buyer is an unconditional acceptance by the Buyer of the terms of this Agreement. The Buyer, who has purchased goods from the Seller's online store (placed an order for goods), shall be considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.
1.6 The retail purchase and sale agreement shall be considered concluded from the moment when the Seller issues (sends) to the Buyer a cash or sales receipt or other document confirming payment for the goods.
1.7 By sending the Seller his e-mail (e-mail address) and phone number, the Website Visitor, Buyer consents to the use of these means of communication by the Seller, as well as the third parties engaged by him for commitments to the Website Visitors, Buyers, for advertising and informational mailings that contain information about discounts, upcoming and current promotions and other activities of the Seller, the transfer of orders for delivery, as well as other information directly related to the performance of obligation
1.8. By carrying out the Order, the Buyer agrees that the Seller may entrust the execution of the Contract to a third party, while remaining responsible for its execution.
1.9 The Buyer can place an order in the online store "ALENA MODLEN" 24 hours a day, 7 days a week, except during the periods of maintenance work or technical failures.
1.10. All the text information and graphic images of the products posted on the Site are the property of the Seller or his counterparties. Viewing the information or printing out the pages of the Website is permitted only for personal use.
2. Subject of
2.1 The subject of this Public offer is enabling the User to purchase for personal, family, domestic and other needs, not related to business activities, the Goods, presented in the catalog of the Internet-shop at https://alenamodlen.ru/ by purchasing the Goods.
2.2 This Public offer applies to all kinds of Goods and services presented on the Website, as long as such offers with descriptions are present in the catalog of the Internet-shop.
3. Merchandise and the order of purchase
3.1 Registration on the Site is not mandatory for Ordering.
3.2 The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering goods.
3.3 Communication of the User/Buyer with managers and other representatives of the Seller shall be based on the principles of common morality and communication etiquette. The use of obscene words, swearing, insulting expressions, as well as threats and blackmail is strictly prohibited, regardless of in what form and to whom they were addressed.
3.4 In case the Goods ordered by the Buyer are not available in the Seller's warehouse, the Seller has the right to exclude the said Goods from the Order / to cancel the Buyer's Order, notifying the Buyer by sending a corresponding e-mail to the address indicated by the Buyer during registration. The photographs accompanying the Goods are simple illustrations of the Goods and may differ from the actual appearance of the Goods. Descriptions/characteristics accompanying the Goods do not claim to be exhaustive and may contain typographical errors. To clarify the information on the Goods, the Buyer should contact the Seller through the feedback system specified in the "Contacts" section. 3.5.
3.5 In case of cancellation of a fully prepaid Order, the cost of the cancelled Goods is returned by the Seller to the Buyer in the way in which the Goods were paid for.
3.6 The Buyer's order is executed in accordance with the procedures specified on the Site
3.7 The Buyer shall be fully responsible for providing incorrect information, which resulted in the impossibility for the Seller to properly perform its obligations to the Buyer.
3.8 After placing the Order on the Site, the Buyer shall be informed about the expected date of delivery by sending an e-mail to the address specified by the Buyer during registration or by phone. The manager serving this Order clarifies the details of the Order, agrees on the date of delivery, which depends on which delivery method is chosen, which legal entity/individual entrepreneur will perform the delivery, the availability of the ordered Goods in the Seller's warehouse and the time required for the processing and delivery of the Order.
3.9 The date of transfer of the Goods may be changed by the Seller unilaterally if there are objective, in the Seller's opinion, reasons.
4. Order Delivery
4.1 Methods of delivery of the Goods sold by the Seller are specified on the Site in the section "Payment and Delivery" at https://alenamodlen.ru/ ; Specific delivery terms may be agreed by the Buyer when confirming the order.
4.2 Delivery shall be made by courier to all cities of Russia and/or around the world by transport company and/or postal service. The territory of delivery of Goods, presented on the Website and sold by the Seller, is not limited (all over the World) and/or in exceptional cases it is defined depending on the type of Goods. In exceptional cases, the territory and/or methods of delivery are specified in the design section of the Goods and/or clarified with the Seller.
4.2.1 Delivery to individual countries may be restricted by the laws of the country of delivery and/or regulations of individual countries and/or international relations. In case of delivery restrictions, the goods must be returned to the Seller in an accessible way, the money paid for the goods shall be returned within 10 days in the way in which the money was paid for the goods.
4.3 The seller tries as much as possible to comply with the agreed delivery time. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances beyond the fault of the Seller.
4.4 Upon delivery, the Order shall be delivered to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). In case of impossibility to receive the Order by the persons mentioned above, the Order can be delivered to the person, who can provide the information about the Order (number of shipment and/or Recipient's name).
4.5 The risk of accidental loss or accidental damage to the Goods is transferred to the Buyer from the moment the Order is handed over and the Recipient signs the documents that confirm the delivery of the Order. In case of non-delivery of the Order, the Seller compensates to the Buyer the cost of the Order paid by the Buyer and the delivery in full after receiving the confirmation of the loss of the Order.
4.6 The cost of delivery of each Order is calculated individually and depends on the selected delivery method.
4.7. The User understands and agrees that delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. Claims to the quality of the purchased Goods, arising after the receipt and payment for the Goods, are considered in accordance with the RF Law "On Protection of Consumer Rights" and the warranty obligations of the relevant Seller. In this connection purchase of Commodities with delivery doesn't give Buyer the right to require delivery of the Commodities for the purpose of warranty maintenance or replacement, doesn't give an opportunity to carry out warranty maintenance or replacement of Commodities by way of coming to Buyer and doesn't give an opportunity of return of Commodity delivery cost in cases when Buyer is entitled to return money for Commodities as such in accordance with the Consumer Rights Protection Law of Russian Federation dated February 7th, 1992 N 2300-1.
4.8 The obligation of the Seller to deliver the Goods to the Buyer shall be considered fulfilled at the moment of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at the pre-agreed place of delivery of the Order.
4.9. when receiving the Order from a transportation company or postal service, after payment for the delivered Goods, the Recipient shall inspect the delivered Goods and open them in the presence of employees of the transportation company or postal service to check the Goods for compliance with the declared quantity, range and completeness of Goods, as well as check the integrity of packaging. In case of any claims to the delivered Goods (insufficient quantity, enclosure of Goods different from those specified in the description of shipment, manufacturing defects, other claims), the Recipient shall draw up a Statement of Identified Disappearance in the presence of workers of the transportation company or postal service. If the Recipient has not filed any claims in the above order, the Seller shall be deemed to have fully and properly performed his obligation to transfer the Goods.
4.10. In case of return of Goods delivered by means of transportation company or postal service due to existence of claims to Goods the Recipient shall attach the following documents to the Shipment containing the returned Goods: application for refund; copy of the Statement of Identified Nonconformities; copy of the payment receipt; copy of the Shipment inventory; photo fixing defects, expert opinion (in case of its conducting).
5. Payment for goods
5.1 Price of the goods, sold in the Internet-shop, is specified in rubles of the Russian Federation. Payment shall be made to the accounts specified by the Seller.
5.2 The prices of Goods are determined by the Seller unilaterally and without contest and are indicated on the pages of the Internet-shop, located at https://alenamodlen.ru/. In case the price of Goods ordered by the Buyer is incorrect, the Seller shall inform the Buyer about it to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered to be cancelled. If the Order has been paid for, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid for.
5.3 The price of Goods on the Website may be changed by the Seller unilaterally. In this case the price of the Goods ordered by the Buyer shall not be subject to change. The offer to conclude a contract for a particular Goods is valid for the period when the Goods are on the Seller's website, provided that the Goods are available in the Seller's warehouse.
5.3.1 The Buyer can make the payment online on the website.
5.3.2 More detailed information on the methods of payment can be found in the "Payment and Delivery" sections of the website.
5.4 Special features of payment for Goods by bank cards:
5.4.1 In accordance with the regulation of the Central Bank of the Russian Federation "On issue of bank cards and on operations performed with the use of payment cards" from 24.12.2004 № 266-P operations on bank cards are performed by the card holder or his authorized person.
5.5 Authorization of transactions on bank cards is carried out by the bank. If the bank has reasons to believe that the operation is of fraudulent nature, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards are covered by Article 159 of the Criminal Code of the Russian Federation.
5.6 In order to avoid all kinds of misuse of bank cards when paying, all the Orders placed on the Site and prepaid by bank card are checked by the Seller.
5.7. The Seller is entitled to provide discounts on the Goods and set up a bonus program. Types of discounts, bonuses, procedure and conditions of charging are determined by the Seller independently and indicated on the Site.
5.8. If the recalculated value of the Seller's Goods includes kopecks when applying the discount/bonus, such Goods value shall be rounded downwards to a value multiple of 1 (One) ruble.
5.9 In the event of marketing activities involving attachments of any objects in shipments with the Buyer's Order, delivery of the said attachments shall be made at the Buyer's expense. In order to refuse the attachment, the Buyer should contact the Seller through the Contact section.
5.10. The Seller has the right to limit the payment methods available to the Buyer depending on the volume of previous orders.
6. Return and exchange of goods and money
6.1.1 The return of Goods sold by the Seller is carried out in accordance with the following return conditions.
6.1.2 The exchange of Goods, if they do not fit the Buyer in terms of shape, dimensions, style, color, size or completeness is possible within the period of exchange - 14 days, not counting the day of purchase.
6.1.3 The return or exchange of goods is possible when: its trade form (packaging, seals, labels), consumer properties, preserved completeness of the goods, as well as the document confirming the fact and conditions of purchase of the specified goods (sales or cash voucher).
6.2 Return of Goods of Proper Quality
6.2.1 The Buyer shall have the right to refuse the ordered Goods at any time before receiving them, and upon receipt of Goods - within 14 (fourteen) days in a retail store and 7 (seven) days (online store), excluding the day of purchase, except for Goods which are made to order, on a creative assignment approved by User, Buyer. Return of Goods of proper quality is possible if its trade dress, consumer properties are preserved.
6.2.2 Upon Buyer's refusal of Goods the Seller shall refund the cost of returned Goods, except for Seller's expenses related to the delivery of Goods returned by User or Buyer, within 10 days from the date of receipt of returned Goods at Seller's warehouse together with application for a refund filled out by the Buyer.
6.2.3 If at the moment of User's, Buyer's request the Seller is not selling similar goods, the Buyer has the right to reject this Public offer and demand a refund of the money paid for these Goods. The Seller is obliged to return the monetary amount paid for the returned Goods within 10 days from the date of return of the Goods.
6.2.4 In order to process the return of Goods of proper quality (including for the reason of exchange) Clint is obliged to carefully pack the Goods (with all accessories and full set of accessories specified in the technical documentation for the Goods) and enclose the following documents:
- Refund form;
- A copy of your passport (or other identification document);
- A copy of the payment receipt.
6.3 Return of Goods of Improper Quality:
6.3.1 The goods of inadequate quality mean goods which are defective and cannot ensure the performance of their functional qualities, do not meet the requirements specified in the creative assignment (when making goods to order). The received Goods must correspond to the description on the Site. The difference in design elements or design from the description stated on the Website is not an indication of inadequate quality.
6.3.2 The appearance and completeness of the Goods, as well as the completeness of the entire Order shall be checked by the Recipient at the time of delivery of the Goods.
6.3.3 Upon delivery of the Goods the Buyer signs the delivery receipt in the column: "Order accepted, completeness complete, I have no claims to the quantity and appearance of Goods", or in any other similar document issued by the Seller, in the column that provides a note by the Buyer stating that he has no claims to completeness, quantity and quality of Goods. After receipt of the Order, no complaints about external defects of the Goods, their quantity, completeness and marketable appearance shall be accepted.
6.3.4 If the Buyer received the Goods of inadequate quality and it is not agreed otherwise by the Seller in advance, the Buyer shall have the right to use the provisions of art. 18 "The rights of the consumer upon detection of defects in the goods" of the Russian Federation Law of 07.02.1992 N 2300-1 "On Protection of Consumer Rights".
6.3.5 Claims for a refund of the amount paid for the goods shall be met within 10 days from the date of the relevant claim (Art 22 of the RF Law "On Protection of Consumer Rights").
6.3.6 The refund is carried out by means of return of the paid Goods to the bank card indicated when ordering the Goods.
6.4 Methods of return:
6.4.1 By transport company, or by postal service at Buyer's request. The Buyer sends the returned goods by parcel with a declared value, without cash on delivery. Parcels sent by cash on delivery are not accepted for return. A completed return form must be included in the parcel.
7. Liability
7.1 The Seller is not liable for damages caused to the Buyer due to inappropriate use of the Goods purchased in the online store.
7.2 The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Protection of personal data
8.1 Personal data of the User/Buyer is processed in accordance with the Federal law "About personal data" № 152-FZ.
8.2 When placing an order on the Site, the User provides the following information: Surname, First Name, Patronymic, contact phone number, e-mail address, delivery address of the goods.
8.3 By providing their personal information to the Seller, the Website Visitor/User/Buyer agrees to its processing by the Seller, including for the purposes of fulfilling the obligations to the Website Visitor/User/Buyer under this Public offer, promoting the Seller of goods and services, electronic and SMS polls, monitoring the results of marketing campaigns, customer support, the organization of delivery of goods to Buyers, conducting prize drawings among Website Visitors/Users/Buyers, monitoring the satisfaction of the Buyer's needs and interests.
8.4 Processing of personal data means any action (operation) or a set of actions (operations) performed with or without the use of automation with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the performance of obligations), depersonalization, blocking, deletion, destruction of personal data (including the transfer to third parties, if the need arose in the performance of obligations).
8.5 The Seller is entitled to send informative, including advertising messages, to e-mail and cell phone of the User/Buyer with his consent, expressed by performing actions, unambiguously identifying this subscriber and allowing to reliably establish his will to receive the message. The User/Buyer may refuse to receive advertising and other information without explaining the reasons for refusal by informing the Seller about their refusal by phone, or by sending a corresponding application to the Seller's e-mail address.
8.6 Seller is entitled to use "cookies" technology. "Cookies" do not contain confidential information. Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of statistical formation and optimization of advertising messages.
8.7 The Seller receives information about the ip-address of the Website visitor. This information shall not be used to identify the visitor.
8.8 The Seller is not responsible for the information provided by the User/Buyer on the Website in a publicly available form.
8.9 The Seller is entitled to record telephone conversations with the User/Buyer. In this case, the Seller undertakes: to prevent attempts of unauthorized access to the information received during telephone conversations and/or transferring it to third parties not directly related to the execution of Orders, in accordance with Clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
8.10. The Buyer consents and allows the Operator and the Operator's counterparties to process the Buyer's personal data using automated database management systems and other software specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator full information about his personal data, its processing and use, as well as to request the exclusion or correction/addition of incorrect or incomplete personal data.
8.12. The Customer may refuse to receive newsletters, advertisements and other information without giving a reason in one of the specified ways:
- The client can choose the mailing options or opt out by pressing the "unsubscribe" button in the email;
- The client can write a refusal letter to info@alenamodlen.ru.
8.13. The Seller undertakes not to disclose the information received from the Customer. It is not considered an infringement for the Seller to provide information to agents and third parties acting on the basis of agreement with the Seller to fulfill obligations to the Customer.
9. Validity of the Public offer
9.1 This Public offer shall be effective from the date of its acceptance by the Website Visitor/Buyer, and shall be valid until the withdrawal of the acceptance of the Public offer.
10. Additional Terms and Conditions
10.1 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.
10.2. The online store and provided services can be temporarily partially or completely unavailable due to maintenance or other works, or for any other reasons of technical nature.
10.3 The relations between the User/Buyer and the Seller shall be governed by the provisions of the Russian legislation.
10.4 If the User/Buyer has any questions or claims, he/she may contact the Seller by phone or by any other available means. All disputes shall be resolved through negotiations, in case of failure to reach an agreement, the dispute shall be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.5 A court ruling that any provision of this Public Offer is invalid shall not invalidate the remaining provisions.
Website visitor is a person who came to the site: https://alenamodlen.ru/ without the purpose of placing an Order.
User - a natural person, a visitor of the Site, who accepts the terms of this Agreement and wishes to place Orders in the online store "ALENA MODLEN".
The buyer - a person who accepts the public offer on the conditions of this offer, places orders and purchases goods from an individual entrepreneur
Dubin Oksana Olegovna, which are presented on the site https://alenamodlen.ru/, for their personal, household and other needs not related to business activities.
The seller - IP Oxana Dubina (INN 773183713407 OGRNIP 321508100479877), registered address: 5B, Skolkovskaya St., Office 325, Odintsovo, Moscow Region, 143001
Internet-shop is an official Internet-shop of the Seller IE Dubina Oksana Olegovna, located at the Internet address: https://alenamodlen.ru/, where the Goods offered by the Sellers for purchase, as well as the conditions of payment and delivery of Goods to Buyers are presented.
The website is https://alenamodlen.ru/.
Goods - clothes and other goods offered for sale on the Site.
Order - the duly completed and placed request of the User, the Buyer (the relevant fields on the site in the "Ordering" section) for the purchase and delivery at the address specified by the User, the Buyer / by means of self-delivery of Goods selected on the Site.
Acceptance - the Buyer's ordering of Goods in accordance with the terms of the Public offer.
1 General Provisions
1.1 The Seller sells Goods through the online store at: https://alenamodlen.ru/
1.2. By ordering the Goods through the online store, the User agrees with the terms of sale of Goods set out below (hereinafter - Terms of Sale of Goods). In case of disagreement with this Public offer, the User shall immediately stop using the service and leave https://alenamodlen.ru/.
1.3 These sale conditions, as well as information about Goods, presented on the Website, are a public offer according to article 435 and cl. 2 article 437 of Civil Code of Russian Federation. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, the Law "On Protection of Consumer Rights", the Decree of the Government of the Russian Federation "On Approval of the Rules of Sale of Goods by Distance" and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
1.4 The Public offer can be changed by the Seller unilaterally without notifying the User/Buyer. The new edition of the Public Offer enters into force upon its publication on the Website and applies to any Order placed after the publication, unless otherwise provided by the terms and conditions of this Public Offer.
1.5.1 the Public offer is considered to be accepted by the Website Visitor / Buyer from the moment of placing the Order by the Buyer without authorization on the Website, as well as from the moment of acceptance of the Order from the Buyer through the "order form" page of the Website.
1.5.2 The agreement, concluded on the basis of the Buyer's acceptance of this offer, is a contract of adhesion, to which the Buyer joins without any exceptions and/or reservations.
1.5.3 The fact of placing an order by the Buyer is an unconditional acceptance by the Buyer of the terms of this Agreement. The Buyer, who has purchased goods from the Seller's online store (placed an order for goods), shall be considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.
1.6 The retail purchase and sale agreement shall be considered concluded from the moment when the Seller issues (sends) to the Buyer a cash or sales receipt or other document confirming payment for the goods.
1.7 By sending the Seller his e-mail (e-mail address) and phone number, the Website Visitor, Buyer consents to the use of these means of communication by the Seller, as well as the third parties engaged by him for commitments to the Website Visitors, Buyers, for advertising and informational mailings that contain information about discounts, upcoming and current promotions and other activities of the Seller, the transfer of orders for delivery, as well as other information directly related to the performance of obligation
1.8. By carrying out the Order, the Buyer agrees that the Seller may entrust the execution of the Contract to a third party, while remaining responsible for its execution.
1.9 The Buyer can place an order in the online store "ALENA MODLEN" 24 hours a day, 7 days a week, except during the periods of maintenance work or technical failures.
1.10. All the text information and graphic images of the products posted on the Site are the property of the Seller or his counterparties. Viewing the information or printing out the pages of the Website is permitted only for personal use.
2. Subject of
2.1 The subject of this Public offer is enabling the User to purchase for personal, family, domestic and other needs, not related to business activities, the Goods, presented in the catalog of the Internet-shop at https://alenamodlen.ru/ by purchasing the Goods.
2.2 This Public offer applies to all kinds of Goods and services presented on the Website, as long as such offers with descriptions are present in the catalog of the Internet-shop.
3. Merchandise and the order of purchase
3.1 Registration on the Site is not mandatory for Ordering.
3.2 The Seller is not responsible for the accuracy and correctness of the information provided by the User when ordering goods.
3.3 Communication of the User/Buyer with managers and other representatives of the Seller shall be based on the principles of common morality and communication etiquette. The use of obscene words, swearing, insulting expressions, as well as threats and blackmail is strictly prohibited, regardless of in what form and to whom they were addressed.
3.4 In case the Goods ordered by the Buyer are not available in the Seller's warehouse, the Seller has the right to exclude the said Goods from the Order / to cancel the Buyer's Order, notifying the Buyer by sending a corresponding e-mail to the address indicated by the Buyer during registration. The photographs accompanying the Goods are simple illustrations of the Goods and may differ from the actual appearance of the Goods. Descriptions/characteristics accompanying the Goods do not claim to be exhaustive and may contain typographical errors. To clarify the information on the Goods, the Buyer should contact the Seller through the feedback system specified in the "Contacts" section. 3.5.
3.5 In case of cancellation of a fully prepaid Order, the cost of the cancelled Goods is returned by the Seller to the Buyer in the way in which the Goods were paid for.
3.6 The Buyer's order is executed in accordance with the procedures specified on the Site
3.7 The Buyer shall be fully responsible for providing incorrect information, which resulted in the impossibility for the Seller to properly perform its obligations to the Buyer.
3.8 After placing the Order on the Site, the Buyer shall be informed about the expected date of delivery by sending an e-mail to the address specified by the Buyer during registration or by phone. The manager serving this Order clarifies the details of the Order, agrees on the date of delivery, which depends on which delivery method is chosen, which legal entity/individual entrepreneur will perform the delivery, the availability of the ordered Goods in the Seller's warehouse and the time required for the processing and delivery of the Order.
3.9 The date of transfer of the Goods may be changed by the Seller unilaterally if there are objective, in the Seller's opinion, reasons.
4. Order Delivery
4.1 Methods of delivery of the Goods sold by the Seller are specified on the Site in the section "Payment and Delivery" at https://alenamodlen.ru/ ; Specific delivery terms may be agreed by the Buyer when confirming the order.
4.2 Delivery shall be made by courier to all cities of Russia and/or around the world by transport company and/or postal service. The territory of delivery of Goods, presented on the Website and sold by the Seller, is not limited (all over the World) and/or in exceptional cases it is defined depending on the type of Goods. In exceptional cases, the territory and/or methods of delivery are specified in the design section of the Goods and/or clarified with the Seller.
4.2.1 Delivery to individual countries may be restricted by the laws of the country of delivery and/or regulations of individual countries and/or international relations. In case of delivery restrictions, the goods must be returned to the Seller in an accessible way, the money paid for the goods shall be returned within 10 days in the way in which the money was paid for the goods.
4.3 The seller tries as much as possible to comply with the agreed delivery time. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances beyond the fault of the Seller.
4.4 Upon delivery, the Order shall be delivered to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). In case of impossibility to receive the Order by the persons mentioned above, the Order can be delivered to the person, who can provide the information about the Order (number of shipment and/or Recipient's name).
4.5 The risk of accidental loss or accidental damage to the Goods is transferred to the Buyer from the moment the Order is handed over and the Recipient signs the documents that confirm the delivery of the Order. In case of non-delivery of the Order, the Seller compensates to the Buyer the cost of the Order paid by the Buyer and the delivery in full after receiving the confirmation of the loss of the Order.
4.6 The cost of delivery of each Order is calculated individually and depends on the selected delivery method.
4.7. The User understands and agrees that delivery is a separate service that is not an integral part of the Goods purchased by the Buyer. Claims to the quality of the purchased Goods, arising after the receipt and payment for the Goods, are considered in accordance with the RF Law "On Protection of Consumer Rights" and the warranty obligations of the relevant Seller. In this connection purchase of Commodities with delivery doesn't give Buyer the right to require delivery of the Commodities for the purpose of warranty maintenance or replacement, doesn't give an opportunity to carry out warranty maintenance or replacement of Commodities by way of coming to Buyer and doesn't give an opportunity of return of Commodity delivery cost in cases when Buyer is entitled to return money for Commodities as such in accordance with the Consumer Rights Protection Law of Russian Federation dated February 7th, 1992 N 2300-1.
4.8 The obligation of the Seller to deliver the Goods to the Buyer shall be considered fulfilled at the moment of delivery of the Goods to the Recipient or receipt of the Goods by the Recipient at the post office or at the pre-agreed place of delivery of the Order.
4.9. when receiving the Order from a transportation company or postal service, after payment for the delivered Goods, the Recipient shall inspect the delivered Goods and open them in the presence of employees of the transportation company or postal service to check the Goods for compliance with the declared quantity, range and completeness of Goods, as well as check the integrity of packaging. In case of any claims to the delivered Goods (insufficient quantity, enclosure of Goods different from those specified in the description of shipment, manufacturing defects, other claims), the Recipient shall draw up a Statement of Identified Disappearance in the presence of workers of the transportation company or postal service. If the Recipient has not filed any claims in the above order, the Seller shall be deemed to have fully and properly performed his obligation to transfer the Goods.
4.10. In case of return of Goods delivered by means of transportation company or postal service due to existence of claims to Goods the Recipient shall attach the following documents to the Shipment containing the returned Goods: application for refund; copy of the Statement of Identified Nonconformities; copy of the payment receipt; copy of the Shipment inventory; photo fixing defects, expert opinion (in case of its conducting).
5. Payment for goods
5.1 Price of the goods, sold in the Internet-shop, is specified in rubles of the Russian Federation. Payment shall be made to the accounts specified by the Seller.
5.2 The prices of Goods are determined by the Seller unilaterally and without contest and are indicated on the pages of the Internet-shop, located at https://alenamodlen.ru/. In case the price of Goods ordered by the Buyer is incorrect, the Seller shall inform the Buyer about it to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered to be cancelled. If the Order has been paid for, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid for.
5.3 The price of Goods on the Website may be changed by the Seller unilaterally. In this case the price of the Goods ordered by the Buyer shall not be subject to change. The offer to conclude a contract for a particular Goods is valid for the period when the Goods are on the Seller's website, provided that the Goods are available in the Seller's warehouse.
5.3.1 The Buyer can make the payment online on the website.
5.3.2 More detailed information on the methods of payment can be found in the "Payment and Delivery" sections of the website.
5.4 Special features of payment for Goods by bank cards:
5.4.1 In accordance with the regulation of the Central Bank of the Russian Federation "On issue of bank cards and on operations performed with the use of payment cards" from 24.12.2004 № 266-P operations on bank cards are performed by the card holder or his authorized person.
5.5 Authorization of transactions on bank cards is carried out by the bank. If the bank has reasons to believe that the operation is of fraudulent nature, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards are covered by Article 159 of the Criminal Code of the Russian Federation.
5.6 In order to avoid all kinds of misuse of bank cards when paying, all the Orders placed on the Site and prepaid by bank card are checked by the Seller.
5.7. The Seller is entitled to provide discounts on the Goods and set up a bonus program. Types of discounts, bonuses, procedure and conditions of charging are determined by the Seller independently and indicated on the Site.
5.8. If the recalculated value of the Seller's Goods includes kopecks when applying the discount/bonus, such Goods value shall be rounded downwards to a value multiple of 1 (One) ruble.
5.9 In the event of marketing activities involving attachments of any objects in shipments with the Buyer's Order, delivery of the said attachments shall be made at the Buyer's expense. In order to refuse the attachment, the Buyer should contact the Seller through the Contact section.
5.10. The Seller has the right to limit the payment methods available to the Buyer depending on the volume of previous orders.
6. Return and exchange of goods and money
6.1.1 The return of Goods sold by the Seller is carried out in accordance with the following return conditions.
6.1.2 The exchange of Goods, if they do not fit the Buyer in terms of shape, dimensions, style, color, size or completeness is possible within the period of exchange - 14 days, not counting the day of purchase.
6.1.3 The return or exchange of goods is possible when: its trade form (packaging, seals, labels), consumer properties, preserved completeness of the goods, as well as the document confirming the fact and conditions of purchase of the specified goods (sales or cash voucher).
6.2 Return of Goods of Proper Quality
6.2.1 The Buyer shall have the right to refuse the ordered Goods at any time before receiving them, and upon receipt of Goods - within 14 (fourteen) days in a retail store and 7 (seven) days (online store), excluding the day of purchase, except for Goods which are made to order, on a creative assignment approved by User, Buyer. Return of Goods of proper quality is possible if its trade dress, consumer properties are preserved.
6.2.2 Upon Buyer's refusal of Goods the Seller shall refund the cost of returned Goods, except for Seller's expenses related to the delivery of Goods returned by User or Buyer, within 10 days from the date of receipt of returned Goods at Seller's warehouse together with application for a refund filled out by the Buyer.
6.2.3 If at the moment of User's, Buyer's request the Seller is not selling similar goods, the Buyer has the right to reject this Public offer and demand a refund of the money paid for these Goods. The Seller is obliged to return the monetary amount paid for the returned Goods within 10 days from the date of return of the Goods.
6.2.4 In order to process the return of Goods of proper quality (including for the reason of exchange) Clint is obliged to carefully pack the Goods (with all accessories and full set of accessories specified in the technical documentation for the Goods) and enclose the following documents:
- Refund form;
- A copy of your passport (or other identification document);
- A copy of the payment receipt.
6.3 Return of Goods of Improper Quality:
6.3.1 The goods of inadequate quality mean goods which are defective and cannot ensure the performance of their functional qualities, do not meet the requirements specified in the creative assignment (when making goods to order). The received Goods must correspond to the description on the Site. The difference in design elements or design from the description stated on the Website is not an indication of inadequate quality.
6.3.2 The appearance and completeness of the Goods, as well as the completeness of the entire Order shall be checked by the Recipient at the time of delivery of the Goods.
6.3.3 Upon delivery of the Goods the Buyer signs the delivery receipt in the column: "Order accepted, completeness complete, I have no claims to the quantity and appearance of Goods", or in any other similar document issued by the Seller, in the column that provides a note by the Buyer stating that he has no claims to completeness, quantity and quality of Goods. After receipt of the Order, no complaints about external defects of the Goods, their quantity, completeness and marketable appearance shall be accepted.
6.3.4 If the Buyer received the Goods of inadequate quality and it is not agreed otherwise by the Seller in advance, the Buyer shall have the right to use the provisions of art. 18 "The rights of the consumer upon detection of defects in the goods" of the Russian Federation Law of 07.02.1992 N 2300-1 "On Protection of Consumer Rights".
6.3.5 Claims for a refund of the amount paid for the goods shall be met within 10 days from the date of the relevant claim (Art 22 of the RF Law "On Protection of Consumer Rights").
6.3.6 The refund is carried out by means of return of the paid Goods to the bank card indicated when ordering the Goods.
6.4 Methods of return:
6.4.1 By transport company, or by postal service at Buyer's request. The Buyer sends the returned goods by parcel with a declared value, without cash on delivery. Parcels sent by cash on delivery are not accepted for return. A completed return form must be included in the parcel.
7. Liability
7.1 The Seller is not liable for damages caused to the Buyer due to inappropriate use of the Goods purchased in the online store.
7.2 The Seller is not responsible for the accuracy and correctness of the information provided by the User when registering or placing an Order.
8. Protection of personal data
8.1 Personal data of the User/Buyer is processed in accordance with the Federal law "About personal data" № 152-FZ.
8.2 When placing an order on the Site, the User provides the following information: Surname, First Name, Patronymic, contact phone number, e-mail address, delivery address of the goods.
8.3 By providing their personal information to the Seller, the Website Visitor/User/Buyer agrees to its processing by the Seller, including for the purposes of fulfilling the obligations to the Website Visitor/User/Buyer under this Public offer, promoting the Seller of goods and services, electronic and SMS polls, monitoring the results of marketing campaigns, customer support, the organization of delivery of goods to Buyers, conducting prize drawings among Website Visitors/Users/Buyers, monitoring the satisfaction of the Buyer's needs and interests.
8.4 Processing of personal data means any action (operation) or a set of actions (operations) performed with or without the use of automation with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the performance of obligations), depersonalization, blocking, deletion, destruction of personal data (including the transfer to third parties, if the need arose in the performance of obligations).
8.5 The Seller is entitled to send informative, including advertising messages, to e-mail and cell phone of the User/Buyer with his consent, expressed by performing actions, unambiguously identifying this subscriber and allowing to reliably establish his will to receive the message. The User/Buyer may refuse to receive advertising and other information without explaining the reasons for refusal by informing the Seller about their refusal by phone, or by sending a corresponding application to the Seller's e-mail address.
8.6 Seller is entitled to use "cookies" technology. "Cookies" do not contain confidential information. Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of statistical formation and optimization of advertising messages.
8.7 The Seller receives information about the ip-address of the Website visitor. This information shall not be used to identify the visitor.
8.8 The Seller is not responsible for the information provided by the User/Buyer on the Website in a publicly available form.
8.9 The Seller is entitled to record telephone conversations with the User/Buyer. In this case, the Seller undertakes: to prevent attempts of unauthorized access to the information received during telephone conversations and/or transferring it to third parties not directly related to the execution of Orders, in accordance with Clause 4 of Article 16 of the Federal Law "On Information, Information Technologies and Information Protection".
8.10. The Buyer consents and allows the Operator and the Operator's counterparties to process the Buyer's personal data using automated database management systems and other software specially developed on behalf of the Operator.
8.11. The Buyer has the right to request from the Operator full information about his personal data, its processing and use, as well as to request the exclusion or correction/addition of incorrect or incomplete personal data.
8.12. The Customer may refuse to receive newsletters, advertisements and other information without giving a reason in one of the specified ways:
- The client can choose the mailing options or opt out by pressing the "unsubscribe" button in the email;
- The client can write a refusal letter to info@alenamodlen.ru.
8.13. The Seller undertakes not to disclose the information received from the Customer. It is not considered an infringement for the Seller to provide information to agents and third parties acting on the basis of agreement with the Seller to fulfill obligations to the Customer.
9. Validity of the Public offer
9.1 This Public offer shall be effective from the date of its acceptance by the Website Visitor/Buyer, and shall be valid until the withdrawal of the acceptance of the Public offer.
10. Additional Terms and Conditions
10.1 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.
10.2. The online store and provided services can be temporarily partially or completely unavailable due to maintenance or other works, or for any other reasons of technical nature.
10.3 The relations between the User/Buyer and the Seller shall be governed by the provisions of the Russian legislation.
10.4 If the User/Buyer has any questions or claims, he/she may contact the Seller by phone or by any other available means. All disputes shall be resolved through negotiations, in case of failure to reach an agreement, the dispute shall be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
10.5 A court ruling that any provision of this Public Offer is invalid shall not invalidate the remaining provisions.
